Office Manager/Receptionist

We're looking for an all-round brilliant Office Manager / Receptionist to join our lively Norwich team.

We’re a bunch of brilliant individuals. We’re also one of the largest independent agencies in the East of England with an established presence in London. Nearly 50 specialists offer our regional, national and international clients a full range of communications services and advice on building brands and creating clever, imaginative and hard-working marketing campaigns to deliver results both on and offline.

We now need an office manager/receptionist whose main role will be to organise, supervise and implement administrative activities that ensure the smooth running of our busy agency head office in central Norwich (just a short walk from the train station). The role involves many aspects of the company and is seen as an integral part of the entire commercial operation.

We’re looking for someone with a good sense of humour who wants to spend their working week with amusing, inspiring, creative and hard working people. We want a dynamic and creative person who will understand responsibility and commitment, someone who wants to genuinely own the role and help drive our company forwards.

In return we offer a competitive salary, 25 days holiday per year, a great atmosphere to work in and the opportunity to develop the job and ensure that OneAgency staff work in an inspiring building that operates efficiently and encourages great work.

Responsibilities will include:

  • To be front of house 5 days per week;
  • Meeting and greeting clients;
  • Answering and forwarding phone calls, taking and passing on messages accurately to those working in the office as well as our hybrid workers;
  • Keeping our cool and quirky building tidy and organised as well as arranging for any necessary maintenance and repairs. Having an eye for random vintage interior finds will also be helpful! 
  • Occasional PA duties to the management team, managing busy and forever changing diaries to help a smooth running of the business;
  • Booking meetings and managing the boardroom diary;
  • Arranging refreshments/lunches for meetings as well as weekly shopping for staff treats;
  • Managing the cleaners’ responsibilities and instructing and overseeing any specific requirements including adequate supplies are available;
  • Updating and regular reviewing of health and safety policies;
  • Assisting our client services team with filing and other necessary supportive tasks where needed;
  • Managing and procuring office stationery, supplies and equipment, monitoring stock levels and reordering when low;
  • Recording office expenditure for stationery, equipment, maintenance and housekeeping;
  • Monitoring, recording and broadcasting staff leave including sick leave;
  • Maintaining a record of staff start dates and other specific contractual information;
  • Arranging travel/transport for meetings when required and parking permits for staff;
  • Communicating staff whereabouts and maintain weekly log;
  • Assisting with bookkeeping duties, including accountancy filing;
  • Monitoring and making recommendations as to ways to improve the running of the building and its smooth operation;
  • Banking and post deliveries as required;
  • Any other ad hoc duties to support colleagues; and
  • Most importantly, organising our regular staff parties!

All of this calls for a proactive approach to the job and looking at ways to organise things better and making good financial decisions. It’s a fabulous opportunity for someone who wants to work in a creative, fun and inspiring environment, not a boring office devoid of personality. Don’t be shy, reach out and say hello!

Key skills/attributes

  • Good organisational skills and proven ability to prioritise busy administration processes;
  • Having high attention to detail and accuracy;
  • Ability to work as part of a team, and alone when required;
  • Excellent IT skills, including Word, and Excel;
  • An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity;
  • A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative; and
  • A smart, professional appearance.

Please apply in writing to enclosing a CV, your salary expectations and why you believe you are the person for the job.

We employ some of the smartest people in the business, so if you want to be part of our team we are looking forward to hearing from you.

Don’t forget to connect with us on LinkedIn.

Or simply send us your CV and covering letter by clicking the button below.

Apply for Role


Front-End Web Developer

We are looking for an experienced Web Developer to join our award-winning, dynamic Norwich team.


Digital Project Manager

We’re on the look-out for someone who can make stuff happen in our digital world.


Back-End/SaaS Developer

We are looking for an experienced website developer to join our award-winning, dynamic Norwich team.


Account Manager

We are looking for an Integrated Account Manager to join our Client Services team.